Dry Goods Shipping & Returns

Tails & Scales Shipping & Return Policy 

Most orders will ship out from our facility the next day if ordered by 4pm EST. 

You may return your unopened merchandise within 14 days for an exchange. Items that are undamaged or non-defective will be assessed a 15% re-stocking fee unless it was a packing error on our part. If you take an exchange or a gift certificate the re-stocking fee will be waived.

The Buyer will pay all shipping costs on item returns.  Tails and Scales will pay return shipping only on defective products, and only after the product has been inspected and deemed to be defective.  Tails and Scales will also pay shipping on the replacement products.

All warranties are handled by the manufacturers.

All returns must be within 14 days and must be unopened and new. Please email us at info@tailsandscales.ca before you send it back. We can not be responsible for damaged or lost returns, so please use a service with delivery confirmation. Please do not send back used products they will not be considered as a return. It takes approximately 3 - 4 business days to process returns from the time we receive them.

If an item was damaged in shipping, you must notify us immediately.  You must keep the damaged item, and the original shipping container, as well as packing materials, until a file has been claimed.  Keep the item and packaging for 14 days from the day you notify us of the damage, the carrier may send someone to inspect the damage.

If an item is returned due to an incorrect addressa fee of $15 will be charged to you before your package is re-released. If the item is returned to us due to an error on our end it will be sent out immediately with no additional fees.

Shipping Live Insects & Frozen Feeders

We do not currently offer shipment of live insects and frozen feeders. Purchased feeders can be picked up at our retail store. 

**NOTE: We will be offering shipping options soon!

International Shipping of Dry Goods

We now offer shipping to a variety of international destinations. Please contact us for a quote.