Shipping and Delivery Rates
Tails and Scales ships products across Canada. We now offer multiple carrier shipping and use a number of the most familiar shipping companies in Canada including Fed Ex, UPS, Purolator, Canpar, Dicom and Canada Post. Shipping charges have increased steadily during Covid and we have had to increase some of our shipping charges and minimums to reflect these much higher costs.
Due to an increased number of parcel thefts we must send all parcels with a request for signature which will result in $2.00 surcharge by all couriers.
MB, SK, AB, BC, NB, NS PE, NF $20.00 +$2.00
YT, NT, NU $40.00
All shipments to PO Boxes will be sent by Canada Post Only
Shipping to most of Ontario and Quebec is now a flat rate of $15 with free shipping starting at $150. Surcharges for heavy objects and oversized items will, for most products, be automatic and will be reflected in the listed shipping charge. Surcharges for distant and rural areas will also be automatic. Some locations that are served by air service only in Northern Ontario and Quebec will have surcharges added as well. You may be contacted if the items are too large or too heavy to ship
Shipping to the rest of Canada except for the Territories is a flat rate of $20 with free shipping starting at $150. Heavy, oversized and rural locations will also see surcharges.
Shipping to the territories is a flat rate of $40 for most items surcharges. Canada Post Flat Rate boxes are also an option for items that can fit in one of the Flat Rate Boxes with a large box being 40cmx30cmx19xcm and costing $29.99
Shipping outside Canada is possible. Please send a list of what you need and your full address by email so we can determine cost and send you a quote.
Animal shipping does not qualify for free shipping at $150. Animal shipments go out on Monday or Tuesday. Shipments can go out on Wednesday on rare occasions for shipments going to some Ontario addresses. We cannot ship out on Thursday or Friday
Animal shipping rates are as follows.
Address must a physical address as we cannot ship animals to P.O. Boxes. We also require that a signature be collected by the courier. You will be contacted before shipping to make sure you are home. We will not ship until this is verified.
ON, PQ $65. Postal codes that start with P and a number that start with G or J will see a $10 surcharge. Location must be served by Fed Ex or in some cases UPS Express to qualify for animal shipping.
NF, PE, NS, NB, MA, SK, AB, BC $85 with some rural locations seeing $10 to $20 surcharge. Location must be served by Fed Ex or in some cases UPS Express to qualify for animal shipping.
NU, NT, YT $125 with some rural locations seeing $10 to $20 surcharge or more. Location must be served by Fed Ex or in some cases UPS Express to qualify for animal shipping.
Plants are shipped out of pot. Most of the growing media is removed the roots put into a plastic bag and then gently held with elastic. The plant is wrapped in plain white newsprint paper. The plants are then put in box with more paper and sometimes bubble wrap to keep them from moving around. Special requests can be made to have the plants shipped in pot. This will incur a possible surcharge due to weight overages and possible size of packaging. Some smaller plants that may require shipping in pot will not have a surcharge. Please note that shipping is not possible for plants in pots greater than 6"
Plant shipping does not qualify for free shipping at $150. Plant shipments go out on Monday or Tuesday. Shipments can go out on Wednesday on rare occasions for shipments going to some Ontario addresses. We cannot ship out on Thursday or Friday during cold weather shipping.
Address must be a physical address as we cannot ship plants to P.O. Boxes unless you are in a remote area and this is your only address. A signature will be required to receive winter shipping.
During colder months we ship plants similarly to the way we ship animals which is in insulated box with heat pack. We will pick the best courier for your location. Because of the nature express shipping the larger the box the greater the shipping costs sometimes exponentially. Large orders of plants can cost quite a lot to ship and this will be reflected in a surcharge.
Warm weather shipping now in effect for most of Canada. Warm weather shipping is by ground courier and will take just a little while longer than express for most regions. Heat packs no longer necessary. Cryopaks can be included for $7.00 during extreme heat but depending upon duration of travel time delay in shipping may be recommended.
$23 Expedited with postal codes starting with P and some in J and G seeing at $10 surcharge. travel times 1 to 3 days depending on location
$35 Express with postal codes starting with P and some in J and G seeing a $10 surcharge. Surcharges for large orders will also be applied 1 to 2 day travel times
NF, PE, NS, NB, MA, SK, AB, BC
$30+ Summer time shipping. Some rural locations and larger orders will see surcharges. Travel times are 2 to 5 days by ground
$45+ some rural locations and larger orders will see surcharges. 1 to 2 days by express or expedited option.
NU, NT, YT. - Service to the territories is by Canada Post. Due to the wide variance of rates to this huge area of Canada we cannot have a flat rate for all of the territories. Major centres, like Yellowknife and Whitehorse have fairly quick service. Some of the more distant communities can have shipments take up to 8 days travel time.
Tails & Scales now offers delivery to a wide area of Southern Ontario. This is provided by a third party service and is not delivered by Tails & Scales staff. There are 4 delivery zones. Toronto and it's municipalities are Zone 1 with rate of $12.00. Zone 2 is Mississauga, Brampton and Vaughan it's rate is $15.00 Zone 3 is the areas that encompass some parts of Durham, York, Peel and Halton and is a flat rate of $22.50. Zone 4 is a flat rate of $30 and is London to Kingston up to Barrie. If your postal code is eligible the rate will show in your cart. These rates are for all products can be, for the most part shipped together with plants and some animal shipments. Live rodent feeders cannot be shipped to some zones at this time
Delivery times are as follows and will be determined by the number of delivery orders. If the minimum order quantity is not met the delivery will be set up for the next delivery slot provided there is enough deliveries.
Delivery rates and possible delivery days
Zone 1 - $12.00 - Mon, Wed, Fri. Free after $150
Zone 2 - $15.00 - Mon, Wed, Fri. Free after $150
Zone 3 - $22.50 - Mon, Wed. Free after $150
Zone 4 - $30.00 - Mon. Free after $200